Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we can't. We publish research-based guides to betting sites not on GamStop for adult readers in the UK. We are a publisher, not a bookmaker, so we can't see or change anything in your betting account.
Who to contact for what
Most messages fall into one of two groups: things about this website, and things about a betting account. The table shows where each one should go.
| Your issue | Best place to start |
|---|---|
| A factual error or out-of-date detail on our pages | Contact us – we review every correction request |
| Feedback or a topic suggestion | Contact us |
| A business or editorial enquiry | Contact us, with a short outline of what you have in mind |
| A withdrawal, bonus or verification problem with a bookmaker | The bookmaker's own customer support and complaints procedure |
| Worry about your own gambling | GamCare, or the other support services listed below |
How to reach the team
Use the contact details or form provided with this page's site navigation. We have not published a phone number or live chat, and we don't offer support hours we can't stand behind. We don't state a guaranteed reply time, but each message is read by a person.
To help us respond, include:
- The page address or title you are writing about
- What you read, and what you believe is wrong or unclear
- Any source that supports your point, such as a screenshot of current terms with the date you saw them
- Whether you are happy for us to reply by email
Please don't send passwords, full card numbers or identity documents. We never need them.
Reporting a mistake or outdated terms
Bonus terms, payment options and licence details change often, and our pages are checked against the information available on the fact-check date shown. If something has changed, tell us. Where we can verify it, we will update the page. Where we can't, we will say so rather than guess.
When we assess an offer, we separate three things: what we have confirmed, what the bookmaker advertises, and what remains unresolved. Your message helps move items from the third group to the first. Our rankings are editorial and commission does not buy position, though we may earn commission if you join through some links.
What we can't do for you
- Resolve a dispute. We can't recover funds, release a withheld withdrawal or reverse a decision by a bookmaker.
- Act as a go-between. We have no account access with any operator.
- Give personal betting advice. Our content is information, not a recommendation to stake money, and no outcome is guaranteed.
- Lift a GamStop exclusion. Only the scheme's own rules apply to that.
If you have a problem with a bookmaker
Work through these steps, keeping records as you go:
- Save screenshots of the terms, your balance and any messages.
- Contact the operator's customer support and quote your account details and the exact terms you rely on.
- If the reply is unsatisfactory, use the formal complaints procedure, which should be set out in the terms and conditions.
- Check the licence the operator states and which body regulates it. Sites licensed overseas are not covered by the UK Gambling Commission's rules, and a site accepting British customers is not the same as being authorised to serve Great Britain.
- Be ready for identity verification and source-of-funds checks, which commonly delay withdrawals until documents are supplied.
For more on how the operators we cover work, see our guide to non GamStop casinos.
Support if gambling is causing harm
If gambling is affecting your money, relationships or wellbeing, speak to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers live chat, and is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed operators, set deposit and loss limits with your bookmaker, and install gambling blocking software on your devices. If you have self-excluded, think carefully before using any site outside that scheme, as it removes a protection you chose for yourself.
Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.
Our editorial standards
We don't claim to have deposited, played or withdrawn at any site. Our write-ups come from reviewing published terms and other publicly verifiable information. Feedback from readers is one of the best ways we have to keep that accurate, so thank you for taking the time to write.